My Account

Privacy Policy


Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you on product purchase, request for information. However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use.



We will hold your name, address, telephone number and email address when you shop with us. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.

We hold your name, address, telephone number, email address, when you request a catalogue.

We only hold your name and email address if you request to receive our email newsletters. To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications. Alternatively, please log in to your account and change your preferences, or email with unsubscribe in the subject field. If you prefer to write to us instead, please use the following address: Woven Magic Ltd, 24 Highgate Square, Highgate, Birmingham, B12 0DU, UK

We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)


You may withdraw your consent at any time by emailing us at We will return or destroy your personal information within five days of receipt of your withdrawal of consent.


Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.



We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you.


Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. All the information we hold is used to improve your customer experience.

We also use the information to keep you up to date with Woven Magic; mailing new catalogues and sending emails as appropriate.

We occasionally make our postal mailing list & third party cookie data (but never email) available to carefully selected companies. If you do want your information to be made available, please tick the relevant box when requesting your catalogue or update your details in the 'my account' section on this website. Alternatively you can email , call +44 (0) 1212 706 833 or update your preferences via the log-in page of this website.

For purposes of quality control and training, calls and emails may be monitored.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.K. laws.



Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.



All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at



Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.

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